Last updated 23 September 2026
At Mahraj Flooring, we understand that sharing your personal or project details takes trust. This policy explains, in simple terms, what information we collect when you visit our website, request a quote, sign up for updates, or work with us on a flooring project, and exactly how we handle it.
01Who Manages Your Data
Mahraj Flooring is responsible for the personal data collected through our website and enquiry channels. We're based at 22nd Floor, B2B Tower, Business Bay, Dubai, UAE.
Got a privacy question or request? Email bthomas@mahraj.com with the subject "Privacy Request," and we'll get back to you promptly.
02What Information We Collect
We only collect what's needed to serve you well, nothing more:
- Contact details: Your name, company, email, and phone number
- Project information: The solution you're interested in, location, area size, and any message you send us
- Newsletter details: If you subscribe to our flooring insights
- Technical data: Browser type, device, IP address, and pages you visit on our site
- Conversation records: From email, WhatsApp, or phone calls with our team
03How We Collect Your Information
There are only a few simple ways your data gets to us:
- You submit it directly through a form, email, call, or message.
- Our website collects some technical data automatically through cookies and server logs.
- A colleague or contractor on your project team shares it with us on your behalf.
- We occasionally verify publicly available business details.
04Why We Use Your Data
We only use your information for genuine business reasons connected to your project:
- Responding to quote requests, site surveys, and technical questions
- Preparing specifications, proposals, and documentation
- Managing material delivery, installation, and aftercare
- Sending catalogs or insight emails you've asked for
- Improving our website's performance and content
- Meeting legal, accounting, and warranty obligations
05The Legal Basis Behind Our Processing
Depending on the situation, we process your data based on the following grounds (and if we're relying on your consent, you're free to withdraw it anytime without affecting anything we've already processed):
- Your consent, such as subscribing to our newsletter
- Contractual necessity, like preparing quotes or managing installations
- Legitimate business interest, such as running and securing our operations
- Legal obligation, like tax and record-keeping requirements
06Your Communication Choices
We only send flooring insights and updates to people who've asked for them or clients working with us on relevant projects.
Every marketing email includes a simple unsubscribe link. Note that opting out of marketing won't stop essential updates, like delivery notices or installation scheduling. Those are part of your active project.
09How Long We Keep Your Data
We keep enquiry data until your project is complete, plus extra time for warranty and accounting needs. Newsletter data stays until you unsubscribe, and technical logs are kept only as long as needed for security and troubleshooting purposes.
10Keeping Your Data Safe
We take real steps to protect your information, including access controls, secure hosting, and strict staff data handling practices.
That said, no online transmission is ever 100% secure. Please avoid sending sensitive payment details through email, and reach out to us directly if anyone contacts you asking for unexpected payment information.
11If Something Ever Goes Wrong
In the rare event of a security incident affecting your data, we'll act quickly by investigating the issue, containing it, and notifying you (and relevant authorities, where legally required) without unnecessary delay.
12Your Privacy Rights
You have the right to access the personal data we hold, ask us to correct or delete it, restrict or object to certain processing, and opt out of marketing. We may verify your identity before completing requests and retain limited records for legal reasons. If unhappy with our response, contact your local data protection authority.
13International Data Transfers
Since we operate across the GCC and work with cloud services and manufacturer partners, your data may sometimes be processed in a different country than where you submitted it. Wherever it goes, we make sure it's handled with the same level of protection outlined in this policy.
14A Note About Children's Privacy
Our website is built for businesses, consultants, and contractors, not children. We don't knowingly collect data from minors. If you believe a child has shared information with us, please let us know, and we'll remove it right away.
15Updates to This Policy
As our services and tools evolve, we may update this policy to reflect those changes. You'll always find the most current version right here, along with the date it was last updated.
16Get in Touch About Privacy
Have a question or request about your personal data? We're happy to help.
- Email: bthomas@mahraj.com
- Phone: +971 50 882 0457
- Address: 22nd Floor, B2B Tower, Business Bay, Dubai, UAE